Shipping Policy
At Wolf Prints, we strive to deliver your custom products quickly and reliably.
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Production Time: Orders typically ship within 7–10 business days after design approval and payment.
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Shipping Methods: We use trusted carriers like USPS, UPS, or FedEx. Shipping times vary by location.
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Local Pickup: Available for customers near our location—select this option at checkout.
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Group/Team Orders: For custom online stores, orders are processed and shipped after the store closes (unless otherwise discussed). Delivery timelines will be shared at launch.
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Shipping Costs: Calculated at checkout based on weight and destination.
If you have questions about your order or need to request a rush, please contact us at adesign@wolfprints.com or (630) 806-5985.
Return Policy
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New, undecorated, and unopened merchandise may be returned within 30 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
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If you received a defective, damaged, or incorrectly shipped item from us, email us (customer.service@wolfprints.org) so that we can fix this for you! We will gladly ship a replacement and assist you with your return.
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Personalized and custom orders are created at the time of purchase and these items may not be returned for replacement or refund, unless the personalization or item is defective.
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Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
Ship Your Return To:
Wolf Prints: Returns
153 FM 611 W
Rotan, Texas 79546
When Returning Items:
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Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.
If you have any other questions, please feel free to contact us.
Thank you for shopping with us!
Privacy Policy
At Wolf Prints, we are committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website.
1. Information We Collect
We may collect the following types of information:
- Name, email address, phone number, and shipping address
- Payment details (processed securely through third-party platforms)
- Custom order details and file uploads
- Information provided through contact forms or newsletter sign-ups
- Browser and device data for site analytics
2. How We Use Your Information
We use the information you provide to:
- Process and fulfill custom orders
- Communicate with you about your orders or inquiries
- Provide customer support
- Send updates, promotions, or newsletters (if you opt-in)
- Improve website performance and user experience
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share information with trusted third-party services (such as payment processors or shipping providers) only as needed to complete your order.
4. Cookies and Tracking
Our site may use cookies or tracking tools (such as Google Analytics) to analyze traffic and improve performance. You can disable cookies through your browser settings if you prefer.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.
6. Your Rights
You may:
- Request access to or correction of your personal information
- Opt out of promotional emails at any time by clicking "unsubscribe"
- Request that we delete your information (subject to legal and order history requirements)
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Wolf Prints
Email: adesign@wolf-prints.org
Phone: 630.806.5985
Address: 153 FM 611 W, Rotan, TX 79546